Terms and Conditions
Last Updated: October 29, 2023
Introduction
Welcome to the Printwala website (the “Site”). The Site is owned and operated by Printwala (“Printwala”, “we”, “us” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our Services. Please read these Terms carefully before using our Site or Services. By accessing the Site or using our Services, you agree to be legally bound by these Terms.
Definitions
“Services” refers to the various services provided by Printwala through the Site or other platforms, whether free or paid, including but not limited to printing services, graphic design services, website design, search engine optimization, social media marketing, pay per click marketing and any other services indicated on the Site.
“Order” refers to any request or order for Services placed by you through the Site or conveyed to Printwala through email, phone or other means.
“Content” refers to all forms of text, images, audio, video, or other content offered as part of the Services.
“Personal Data” refers to personal information you provide to Printwala for availing the Services.
Acceptance of Terms
By registering for, accessing, browsing, or otherwise using the Site, you acknowledge that you have read and understand these Terms and accept to be legally bound by the same as well as our Privacy Policy incorporated herein by reference. If you do not agree with any part of these Terms, do not access or use our Site or Services.
Description of Services
4.1 Printwala provides various services through the Site and other platforms including but not limited to:
- Printing services: Offset printing, digital printing, large format printing, variable data printing, online printing services
- Design services: Logo design, graphic design, brochure design, catalogue design, cover page design, visiting card design
- Website services: Website design, development and content management services, eCommerce websites, custom web applications
- Digital marketing services: Search engine optimization (SEO), social media marketing and optimization, pay per click (PPC) marketing, email marketing, content marketing
4.2 The pricing and other information related to our Services displayed on the Site is not a binding offer to sell but an invitation to you to place an order. Printwala reserves the right to decline your order as per Clause 5 below.
4.3 Printwala reserves the right to modify, suspend, or discontinue any part of the Services without notice or liability. Use of our Services does not grant you any rights or license to our intellectual property.
Order Placement and Acceptance
5.1 To place an Order, you must provide all required information including valid personal and payment details. Submitting an Order does not guarantee acceptance of your Order.
5.2 Printwala will confirm acceptance of your Order by sending you an Order Confirmation through email or phone. An Order is considered accepted only when we issue an Order Confirmation.
5.3 If Printwala does not accept your Order, we will notify you and refund any payment already made. Printwala reserves the right to decline any Order without providing reasons.
5.4 Once an Order is accepted, a binding contract is formed between you and Printwala on the terms and conditions stated herein.
Pricing and Payment
6.1 The prices displayed on the Site are inclusive of applicable GST and all other applicable taxes, unless stated otherwise. Printwala reserves the right to change the prices shown at any time without notice. You agree to pay the prices prevailing at the time of placing the Order.
6.2 Additional shipping fees, handling charges or processing fees may apply depending on the Order. Such fees and charges will be disclosed during the order process.
6.3 Printwala currently accepts online payments only through credit card, debit card, net banking, UPI and other approved payment methods. You must pay for your Order in advance using one of the approved payment methods.
6.4 Printwala will charge your selected payment method at the time you submit the Order. If payment is not received from you for any reason, your Order shall stand canceled automatically.
6.5 All amounts due to Printwala must be paid in full without any deduction or withholding except as required by law. You do not have the right to set-off any amounts payable to Printwala against any other payments.
Delivery
7.1 Printwala will try its best to deliver the Services by the delivery date indicated or as agreed with you. However, delays may happen due to circumstances outside our control.
7.2 Printwala shall not be liable for any delays and does not guarantee any delivery dates unless expressly agreed otherwise in writing.
7.3 In case of non-delivery due to incorrect or incomplete address provided by you, Printwala shall not be liable for any non-performance or misdirected delivery. Re-delivery charges may apply for any incorrect addresses.
Cancellations, Refunds and Returns
8.1 Due to the nature of our Services, generally no cancellations are permitted once an Order is placed. However, Printwala may allow cancellations at its sole discretion on a case-to-case basis if the request is made within 6 hours of placing the Order.
8.2 For approved cancellations, if any payment has been made by you, Printwala will process the refund back to the original payment method used to place the Order. Handling or cancellation charges may apply.
8.3 No refunds are offered for Services where performance or delivery has been initiated or completed. In case any defects are found in the Services, Printwala shall either rectify the defects or re-perform the Services at no extra cost.
8.4 For customized or specially procured items related to any Order, no returns or refunds are permitted.
Copyright and Intellectual Property
9.1 All content on the Site including but not limited to text, graphics, images, logos, icons, designs, trademarks and service marks are the property of Printwala and protected under copyright, trademark and other applicable laws.
9.2 Printwala grants you a limited, non-exclusive license to access and use the Site and Content for personal and non-commercial purposes only. Except as expressly allowed, you may not modify, reproduce, distribute, create derivative works from, or otherwise use the Content without obtaining prior written permission from Printwala.
9.3 Any intellectual property you share with Printwala, for example, company name, trademarks, logos, brand names, content, data or other materials provided by you shall belong solely and exclusively to you. You grant Printwala a limited license to use such intellectual property strictly for providing the Services you require.
Your Obligations
10.1 To access or use the Services, you must be at least 18 years of age and possess the legal authority and capacity to form a binding contract under Indian Contract Act, 1872. You are responsible for ensuring you satisfy the necessary eligibility criteria before ordering or using any of our Services.
10.2 You agree to provide true, accurate and complete information about yourself while registering or providing Personal Data to use the Services. Printwala reserves the right to suspend or terminate your access if any information provided is found to be inaccurate, incomplete, out of date or false.
10.3 You are responsible for maintaining the confidentiality of your Site login credentials and all activities undertaken through your account, whether authorized or unauthorized. You must immediately notify Printwala of any unauthorized use of your account or breach of security.
10.4 You agree to use the Services only for lawful purposes and comply with all applicable laws and regulations while accessing or using the Services. You are prohibited from engaging in any unlawful or fraudulent use of the Services, including acts like transmitting malware or viruses, spamming, distributing illegal content, cybercrimes, intellectual property violations, etc.
10.5 You are solely responsible for the Content, information or material you upload, submit, store, share, display, or otherwise make available on or through the Services (“User Content”). You agree not to upload or transmit any User Content that is unlawful, offensive, threatening, libelous, defamatory or otherwise objectionable. Printwala reserves the right to remove any User Content found to be in violation of these Terms.
Disclaimer of Warranties
The Site and Services offered by Printwala are provided on an “as is” and “as available” basis without warranties of any kind. Use of the Site or Services is solely at your own risk.
To the fullest extent permitted by law, Printwala expressly disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, title, non-infringement and those arising by statute or otherwise in law or from the course of dealing or usage of trade.
Printwala makes no representations or warranties about the Site or Services in terms of correctness, accuracy, reliability, completeness, currency or otherwise. The Site and Services are provided as a general information source only and should not be relied on for technical, legal, business or financial advice.
Limitation of Liability
12.1 In no event shall Printwala be liable for any direct, indirect, punitive, special, incidental or consequential damages, losses, costs or expenses arising in any way out of or in connection with your access to, use of or reliance on the Site or Services.
12.2 To the maximum extent permitted by law, Printwala expressly limits its liability for any and all claims arising out of or relating to the Site or Services to the amount actually paid by you for using the particular Service giving rise to the claim in the preceding 12 months.
Indemnification
You agree to fully indemnify, defend and hold harmless Printwala, its directors, employees, partners and agents, from and against all claims, damages, liabilities, costs, losses and expenses, including legal fees, arising from your use of the Site or Services in violation of these Terms, applicable laws, or infringement of any intellectual property rights.
Governing Law
These Terms shall be governed and interpreted in accordance with the Laws of India. Any disputes, controversies or claims arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad.
Termination
15.1 Printwala reserves the right to suspend, restrict or terminate your access to the Site and Services, and/or block your IP address, at any time without notice or liability if we believe you have violated these Terms or applicable law.
15.2 Any incomplete or pending Orders that have been accepted at the time of such termination shall continue to be governed by these Terms.
Changes to these Terms
Printwala reserves the right to modify or update these Terms from time to time with or without notice to you. The revised Terms will be posted on the Site along with the date of revision. You are requested to periodically visit the page to stay abreast of any changes. Your continued use of the Site or Services after the revised Terms have been published will constitute your acceptance of the latest Terms.
Contact Details
For any questions, feedback or concerns regarding these Terms or the Services, please contact us at:
Printwala
Address: C 806, The First, Near Keshavbaugh Party Plot, Vastrapur, Ahmedabad – 380015, Gujarat, India.
Phone: +91 9727628659
Email: info@printwala.com