Privacy Policy 

Last updated: October 29, 2023

Printwala values the privacy of its users. This Privacy Policy explains in detail how we collect, use, protect, and disclose your personal information when you visit our website or use our services.

1. Collection of Personal Information

We collect information that helps us serve your needs, provide excellent service, and fulfill the purposes outlined in this policy. The categories of personal information we collect include:

Contact Details: When you create an account, make purchases, submit forms, or contact us, we collect your name, email address, phone number, addresses for billing and shipping, and other relevant contact details. This helps us meet your service needs, process orders, and keep you informed about orders and offerings.

Financial Information: To process payments and prevent fraudulent transactions, we collect your credit/debit card number, expiration date, CVV code, bank account information, PAN number, and billing address. This financial information is used only to bill you for products/services ordered and is not stored or shared unless needed to fulfill orders.

Technical Information: Our website collects technical information about your device connection and settings when you visit, such as IP address, browser type and version, operating system, date/time stamp, referring URL, pages visited, and your interaction with our site. This helps improve our services and your site experience.

Usage Information: We collect information about your use of our website, such as pages visited, links clicked, videos viewed, and other actions to understand usage patterns and serve you better.

Marketing Preferences: Based on your consent, we may collect your contact details, interests, and preferences to send you promotional emails, SMS, postal mailers about our products/services. You can opt out anytime.

Other Information: With your consent, we may collect additional information, such as demographic data, survey responses, contest entries, and feedback, to understand your needs and provide relevant offers.

2. Use of Personal Information

Printwala uses your personal information for various business purposes including:

• Processing orders, shipping, and returns
• Managing your account and providing customer support
• Improving our products, services, and operations
• Personalizing content and experiences on our site
• Marketing our offerings by email, SMS, calls, or postal mail
• Administering contests, surveys, promotions
• Detecting, investigating, and preventing activities that may violate our policies or be illegal
• Performing statistical, demographic, and marketing analyses of users
• Communicating updates, offers, and support messages
• Complying with legal obligations

We only process your personal information for the purposes outlined in this policy or as otherwise disclosed to you. We do not sell, share, or disclose your data to third parties except as described in this policy.

3. Legal Basis for Processing Data

We collect and process your personal information only where we have legal basis for doing so under applicable law, which may include:

• Your consent to the processing, given freely, specifically, and unambiguously
• The processing is necessary to perform a contract with you, like fulfilling your order
• We have a legal obligation or compelling interest to process your data, like detecting fraud
• The processing is in our legitimate interest and does not override your rights, such as providing customer service

Where we rely on consent for processing, you can withdraw it anytime. Where we rely on legitimate interest, you have a right to object. Please see the Rights section below.

4. Data Retention

We retain personal information only as long as required to fulfill the purposes outlined in this policy, unless longer retention is required under applicable laws (for example, for tax/regulatory purposes). For most customer data, this period is typically 6 years. We will delete your data after the requisite retention period unless you expressly provide consent for longer retention.

5. Data Protection and Security

We implement technical and organizational measures to protect your personal information from unauthorized or unlawful processing and against accidental loss, destruction, or damage. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, availability, resilience, and ability to restore data. These controls include:

• SSL/TLS encryption of data in transit and at rest
• Access controls for systems containing personal information
• Strict data privacy controls for our employees and service providers
• Ongoing security awareness education and training
• Regular security audits and risk assessments

While we strive to protect your personal information, no security measures can be 100% secure. In the event of a breach, we will promptly inform you in compliance with applicable laws.

6. Data Sharing and Disclosure

Printwala does not sell, rent, or share your personal information to/with third parties without your consent, except in the following circumstances:

• To complete transactions and deliver products/services you request
• To service providers under contract who help with parts of our operations
• To companies under the same corporate umbrella that ensure data privacy
• To comply with legal/regulatory requirements and enforce our policies

Where we share data with third-party service partners, they do not have rights to use it for any purpose other than providing services to us or to you on our behalf.

7. Third-Party Sites and Services

Our website may contain links to other sites, apps, and services maintained by third parties over which we have no control. We are not responsible for the privacy practices or security of these third-party sites. We encourage you to review their privacy policies before using these sites or sharing personal information.

8. International Data Transfers

Printwala processes and stores data in India and does not currently transfer your personal information internationally. If we do so in the future, we will protect your data as per applicable laws and inform you.

9. Your Rights and Choices

You have certain rights and choices with respect to the personal information we collect, use, or share about you. These include:

Access: You can request access to personal information we hold, along with details on how we use it.

Rectification: You can ask us to correct inaccurate and incomplete personal information.

Erasure: You can request we delete certain personal information, subject to exceptions allowed by law.

Restriction of Processing: You can ask us to stop using your personal information for certain purposes.

Data Portability: You can obtain your personal information from us for reuse.

Objection: You can object to processing based on legitimate interests and direct marketing.

Complaints: You can contact us or file complaints regarding data processing with regulatory authorities.

Marketing Preference Management: You can opt out of marketing communications and change preferences.

To exercise your rights, please submit a request through the contact details in the Contact Us section. We will respond within 30 days unless a shorter period applies under local laws.

10. Cookies and Tracking Technologies

Our website uses essential first-party cookies that are necessary for site functionality. We may also use third-party cookies, web beacons, pixels, and other tracking technologies for analytics, performance monitoring, understanding user behavior, and serving targeted ads. These technologies work by collecting certain data that gets stored directly on your device.

You can control the use of non-essential cookies and tracking technologies. Most browsers let you remove or reject cookies and enable Do Not Track requests. Our systems are designed to honor such browser settings and signals. Disabling certain cookies may affect your ability to use our site or services.

11. Children’s Information

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you learn your child has provided us information without your consent, you can contact us so we can take appropriate action.

12. Changes to this Privacy Policy

Printwala may modify this Privacy Policy when necessary to reflect changes in our products, data practices, services, or applicable laws. The updated version will be published on our website along with an updated effective date. We encourage you to visit this policy regularly to stay informed about our data practices.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Printwala

Address: C 806, The First, Near Keshavbaugh Party Plot, Vastrapur, Ahmedabad – 380015, Gujarat, India.

Phone: +91 9727628659

Email: info@printwala.com